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These library services are available:

Our libraries offer a wide range of services to meet your needs, including book lending, digital resources, study spaces, and community events. Please note that some services may not be available at all library locations. For more information, please speak to a member of staff at your local library.

BFI REPLAY: 60 YEARS OF SCREEN STORIES, DIGITISED AND PRESERVED FOR YOU.

60 years of screen stories, digitised and preserved for you. BFI Replay is a free video on demand service with thousands of digitised videos and television programmes from the collections of the BFI National Archive and partner UK Regions and Nations Film Archives. Available exclusively at our libraries, come down and delve into the recorded past for fun, discovery, nostalgia or research.

  • browsing the shelves
  • books and large print books
  • books in other languages including Arabic, Bangla, French, Gujarati, Hindi, Polish, Punjabi, Spanish, Tamil, Turkish, Urdu
  • reserve or renew items
  • audiobooks on CD
  • CDs and DVDs
  • freephone telephones to council services
  • language courses
  • public computer access
  • study spaces
  • printed newspapers
  • guest Wi-Fi
  • information section, including directories, maps, legal information and statistics
  • computer classes
  • public toilets including accessible toilets
  • events and regular programmes in the building
  • room hire

Adults (ages 16 and over)

Library members ages 16 and over can borrow a wide range of items.

  • 16 books and/or audiobooks on tape and CD can be borrowed for 3 weeks
  • 2 language courses can be borrowed for 3 weeks 

Children and Young People (ages up to 15)

Library members under 16s can borrow up to 12 items at a time. They can borrow books, audiobooks,  and language courses for 3 weeks and DVDs for 1 week.

 

Reserve or Renew Library Items

If you've joined our library service online, or already have a library card, you can search the library catalogue and reserve items online for free. This includes items from any library within the London Libraries Consortium and pick it up at your local library.

 

If you would like to keep any borrowed items of longer than the original loan period, you can renew the loan and avoid any overdue charges. You will not be able to renew a borrowed item if it has been reserved by another library member.

 

To reserve or renew library items, you need to have your library membership card and passcode. You can visit any of our libraries during opening hours and can reserve or renew an item. Alternatively, you can reserve and renew items on the go via the website - by clicking the Account button on top of this page or mobile apps - My Library App. 

 

Library Fees & Charges

Most of our library services are free of charge. There is a charge for some of the services - overdue items, hire of DVDs and language courses, printing, photocopying and replacement library cards.

 

Overdue Charges: 

If you return an item later than the date it is due you have to pay an overdue charge. A daily charge of 36p per item is payable for the late return of:

  • books
  • CDs
  • language courses
  • spoken word

For the above items, there is a maximum charge per item of £11 and there are no overdue charges for anyone aged under 16 or over 60.

For DVDs and films, a rehire charge will apply for each additional week or part week an item is overdue. This applies to all library users.

You can avoid these fees if you renew borrowed items before they're overdue.

 

CD Hire: You can borrow up to 16 items on loan at any one time

  • Single CD £1.25 per item (3-week loan)
  • Double or box set £2.25 per set (3-week loan)

Film and DVD Hire: You can borrow up to four films at any one time.

  • £1.40 per item (1 week loan period) for children's films and documentaries
  • all other films or DVDs cost £2.40 per item (1 week loan period)

Language Course Hire: It costs £2.00 per course (3 week loan period) and you can borrow up to 2 language courses at one time.

 

Computer Usage: All library members can use the computers for free for up to 2 hours each day. If computers are available, extra time can be bought for £1.20 per hour.

Under 16s will need a library card and parent or guardian permission to use the computers when they join the library.

For non-library members aged over 16, computer use will be charged at £1 for 30 minutes and £2 for an hour.

Photocopying and Printing

All libraries offer a photocopying service and printing from the computers. Wi-fi printing is available at all libraries. The same charges apply for print-outs via Wi-Fi. 

  • A4 black and white, 20p per copy
  • A4 colour, 50p per copy
  • A3 black and white, 40p per copy
  • A3 colour, £1 per copy

To print from your laptop, computer, mobile phone, iPad, or tablet, visit Princh and use the Printer ID listed below. After sending your print job, note the reference number and collect your print from the specified library. Remember to go to the correct library location, as prints cannot be retrieved from a different printer.

Printer IDs:

  • Barking Learning Centre Community & Family Hub - 1st Floor: 102762
  • Barking Learning Centre Community & Family Hub - Ground Floor: 102761
  • Thames Community Hub: 102672
  • Marks Gate Community & Family Hub: 102700
  • Valence Community Hub: 102708
  • Dagenham Learning Centre Community & Family Hub - 1st Floor: 102751
  • Dagenham Learning Centre Community & Family Hub - Ground Floor: 102752
  • Chadwell Heath & Whalebone Community Hub: 102881